Post by account_disabled on Mar 11, 2024 10:00:36 GMT
Orders at the drive-thru are managed through a voice assistant, obtaining advantages in terms of performance. This is the experiment launched by Lee's Famous Recipe Chicken in Ohio. Alessio Pomaro Alessio Pomaro May 31, 2021 •2 min read A voice assistant takes orders at the drive-thru and makes money for the brand The Lee's Famous Recipe Chicken restaurant chain has started a trial in Ohio in which a voice assistant manages orders at the drive-thru, with the aim of making the entire workflow more efficient. The following video shows how the system works.
The voice assistant collects orders at the drive-thru, answering questions and India Mobile Number Data making suggestions Approaching drivers can order, and the Conversational AI system can answer questions about the menu and even make suggestions. If the assistant is unable to give an answer, the conversation is transferred to a human operator who can continue ordering. Menu update? It happens with voice commands! The most amazing aspect concerns the fact that restaurant employees have headphones and a microphone, through which, using their voice, they can update the menu as needed . It is no longer necessary to keep the customer waiting because the assistant is always updated and continues to learn.
Chuck Doran , owner and operator of one of the restaurants, said the following. The automated drive-thru made an impact on my business, and it made it easy. We no longer have customers waiting . It's incredible to see the level of precision of voice recognition technology , which helps speed up service. It can also suggest additional items based on the order, which helps us increase our sales. The virtual assistant communication system - Lee's Famous Recipe Chicken The virtual assistant communication system - Lee's Famous Recipe Chicken The assistant, which was activated a year ago, tries to offer additional products (upselling) to around 60% of customers , with a success rate of around 20% .
The voice assistant collects orders at the drive-thru, answering questions and India Mobile Number Data making suggestions Approaching drivers can order, and the Conversational AI system can answer questions about the menu and even make suggestions. If the assistant is unable to give an answer, the conversation is transferred to a human operator who can continue ordering. Menu update? It happens with voice commands! The most amazing aspect concerns the fact that restaurant employees have headphones and a microphone, through which, using their voice, they can update the menu as needed . It is no longer necessary to keep the customer waiting because the assistant is always updated and continues to learn.
Chuck Doran , owner and operator of one of the restaurants, said the following. The automated drive-thru made an impact on my business, and it made it easy. We no longer have customers waiting . It's incredible to see the level of precision of voice recognition technology , which helps speed up service. It can also suggest additional items based on the order, which helps us increase our sales. The virtual assistant communication system - Lee's Famous Recipe Chicken The virtual assistant communication system - Lee's Famous Recipe Chicken The assistant, which was activated a year ago, tries to offer additional products (upselling) to around 60% of customers , with a success rate of around 20% .